FREQUENTLY ASKED QUESTIONS

  • 🧱 Product & Material

    What is a non-combustible mantel?

    A non-combustible mantel is made from materials such as cast stone, concrete, resin-based composites, or fiber-reinforced cement that will not ignite or burn, even when exposed to high heat. This makes it safer and more code-compliant than wood in many installations.

    Why choose a non-combustible mantel over a wood mantel?

    • Fire safety: No risk of ignition from heat.

    • Code compliance: Often required when clearances to the firebox are too tight for wood.

    • Durability: Resistant to warping, cracking, or discoloration from heat.

    • Design flexibility: Molded options can mimic stone, woodgrain, or concrete.

    Is your mantel UL-certified or tested to meet safety standards?

    Yes, our mantels are independently tested to meet non-combustibility and thermal performance standards. Documentation can be provided upon request.

    🧯 Safety & Code Compliance

    Do I still need to follow clearance requirements with a non-combustible mantel?

    While non-combustible mantels eliminate the risk of ignition, you must still follow the appliance manufacturer's installation instructions and local code, especially for airflow and heat clearance.

    Can I install a non-combustible mantel closer to the fireplace opening?

    Yes. Unlike wood mantels, non-combustible versions can often be installed with minimal clearance—sometimes as close as 6 inches above the firebox—depending on your jurisdiction.

    🛠 Installation & Mounting

    How are non-combustible mantels installed?

    Most models are hollow-core and lightweight enough for surface-mount installation using wall anchors, lag bolts, or cleats. We provide instructions and hardware with every order.

    Can these mantels be mounted over brick or stone?

    Yes, they can be mounted over masonry using masonry anchors or construction adhesive suitable for high temperatures.

    🎨 Appearance & Customization

    Will it look like real wood or stone?

    Absolutely. Our mantels are molded and finished to replicate woodgrain, concrete, or natural stone textures with incredible realism. Many customers can't tell the difference.

    Can I paint or stain a non-combustible mantel?

    Yes—some come unfinished and are paint- or stain-ready. Finished models use industrial-grade coatings, but can also be refinished if desired using high-heat or masonry-safe products.

    📦 Ordering & Delivery

    Are these mantels made to order?

    Most of our mantels are made to order within 2–4 weeks. Rush options may be available for certain models.

    Is shipping included, and how is it packaged?

    We ship via freight or parcel depending on size. Mantels are carefully packaged in foam and double-walled cartons to prevent damage. Shipping is calculated at checkout.

    🛡 Warranty & Support

    Do your mantels come with a warranty?

    Yes, we offer a 5-year limited warranty on manufacturing defects and material performance under normal residential use.

    What if my mantel is damaged in shipping?

    Inspect your shipment upon delivery and report any damage within 48 hours. We will replace the damaged item at no cost.

  • Description text goes here

  • 🔍 Product Overview

    What is a fireplace cabinet?

    A fireplace cabinet is a self-contained surround that houses an electric or gas fireplace insert. It combines aesthetic appeal with practical features like shelving, media storage, and a mantel, offering a fast and stylish way to upgrade your room—no permanent construction required.

    What are your cabinets made from?

    Our cabinets are crafted from high-quality engineered wood (MDF or plywood core) and finished with heat-resistant laminates or stains. Select models include non-combustible inserts or stone-look panels for added safety and style.

    📏 Sizing & Compatibility

    How do I know which cabinet fits my fireplace insert?

    Check the insert’s width, height, and depth against the cabinet’s opening dimensions. Our online product listings include detailed spec sheets and cutout dimensions.

    Will this cabinet work with my existing fireplace?

    These cabinets are designed primarily for electric or direct-vent gas inserts. They are not suitable for traditional wood-burning fireplaces unless retrofitted by a licensed contractor.

    🧯 Safety & Code Questions

    Are your cabinets safe to use with electric fireplaces?

    Yes—our cabinets are designed with proper ventilation cutouts and non-combustible clearance zones where needed. All electric-compatible units meet UL or CSA standards.

    Can this cabinet be used with a gas fireplace?

    Yes, provided your gas unit is direct-vent, self-contained, and approved for cabinet use. Always consult a licensed installer to ensure code compliance.

    Is this cabinet fire-rated or non-combustible?

    The cabinet itself is not fire-rated, but many models include non-combustible liner kits or surrounds to meet clearance requirements. Check the product description or consult with us if you're unsure.

    🛠 Installation & Setup

    Do your cabinets come assembled?

    • Pre-assembled units arrive ready to install.

    • Ready-to-assemble (RTA) kits ship flat-packed with clear instructions and all necessary hardware.

    Is professional installation required?

    Electric fireplace cabinet units are typically DIY-friendly. For gas inserts, we strongly recommend professional installation for safety and warranty purposes.

    🎨 Design & Features

    Can I customize the cabinet’s color or style?

    Yes! Many of our models offer:

    • Multiple finish options (white, walnut, charcoal, etc.)

    • Optional trim or crown molding

    • Adjustable shelves and hidden cable channels

    Is there storage included?

    Absolutely. Common features include:

    • Media console tops for TVs

    • Side bookshelves or cabinets

    • Soft-close drawers or hidden storage panels

    🚚 Shipping & Returns

    How is my fireplace cabinet shipped?

    • Cabinets ship via ground or freight, depending on size.

    • Protective packaging ensures safe transit.

    • You’ll receive tracking and delivery coordination details.

    What happens if my cabinet arrives damaged?

    Inspect your shipment upon delivery. If damaged, contact us within 48 hours with photos and order details. We’ll work quickly to replace or resolve the issue.

    Can I return the cabinet?

    Yes. Standard models can be returned within 30 days of delivery in original condition. Custom orders are final sale. See our full return policy online.

    🛡 Warranty & Support

    What kind of warranty is included?

    All fireplace cabinets come with a 1- to 5-year limited warranty covering material and manufacturing defects under normal indoor use.

    Need help with installation or compatibility?

    Our expert support team is here for you!
    📞 1-800-XXX-XXXX
     📧 support@[yourdomain].com
     📚 Chat, email, or call—we’ll walk you through every step.